Trust & safety
What protects your money, your work and your data
WORKORA is built so neither side has to trust a stranger. Verification, escrow and written contracts carry the risk instead.
The six pillars
How protection actually works
Identity verification (✓)
Members can verify identity against a government ID. Verified status is shown as a checkmark on profiles. Documents are stored in private storage and are readable only by authorised reviewers, never by other members.
Business verification (KYB)
Companies and agencies submit registration documents for review before they can carry a business-verified badge. Verification confirms the legal entity exists; it is not an endorsement of outcomes.
Escrow payment
Fixed-price contracts are funded before delivery begins. WORKORA holds the funds and releases them when the buyer approves the delivery, or according to the dispute outcome.
Written contracts
Every order carries a contract with scope, deliverables, revision limits, IP terms and a delivery checklist. Both sides e-sign before work starts.
Dispute resolution
If delivery is contested, either side can open a dispute. Escrowed funds stay held while WORKORA reviews the contract, the checklist and the delivery evidence.
Human control over AI
AI drafts scope, ranks matches and summarises work. It cannot release money, approve milestones, hire, or change contract terms — those actions always require human confirmation.
Questions we get most
Direct answers
Is the checkmark the same as the star?
No. The checkmark (✓) means identity was verified. The star (★) means the member holds a paid Premium membership. They are independent — a Premium member is not automatically identity-verified, and verification cannot be bought.
Who can see my ID documents?
Only authorised WORKORA reviewers. Verification files live in private storage with per-owner access rules; other members, companies and agencies can never read them.
What happens if a freelancer disappears mid-project?
Unreleased escrow stays with you. Open a dispute and WORKORA reviews the contract and delivered work before refunding or partially releasing funds.
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