Help Center
How can we help?
Answers to the questions people actually ask about hiring, selling, getting paid and getting verified on WORKORA.
How do I create a WORKORA account?Getting started
Join free with your email, confirm the verification link, then pick whether you are here to find work, hire talent, or run an agency. Your role shapes your dashboard but does not lock you in — accounts can do all three.
What is the difference between a freelancer, an agency and a company account?Getting started
A freelancer sells their own time and service packages. An agency operates as a team with roles, departments and shared earnings. A company hires — it posts jobs, buys services and manages contracts and interviews.
How do I change the language or currency?Getting started
Use the language menu in the header, or the language and currency selectors at the bottom of any page. WORKORA supports 30+ languages, with full right-to-left layout for Arabic, Hebrew, Persian and Urdu.
How do I post a job?Hiring
Open Hire Talent and describe the outcome you need. The AI project builder turns your brief into scope, deliverables and a budget range you can edit before publishing to the marketplace.
How do I choose between candidates?Hiring
Compare verification badges, trust score, delivery history and reviews rather than price alone. You can run a paid or free interview from the candidate's proposal before committing to a contract.
When is my money released to the seller?Hiring
The order total is funded at checkout and held against the order. The seller is credited after you accept the delivery, or after the acceptance window closes on a delivered milestone.
How do I create a service package?Selling
From your dashboard, publish a service with up to three tiers. Each tier needs a clear deliverable, a delivery time and a revision count. Extras are optional add-ons priced separately.
Why is my listing not showing in search?Selling
New listings need a complete profile, a valid category and at least one clear deliverable. Duplicate listings, keyword stuffing and incomplete profiles are demoted by the quality gate.
How do I grow from freelancer to agency?Selling
Convert your account into an agency, invite members, set departments and define earning splits. Your existing delivery record and reviews carry over to the agency page.
What fees does WORKORA charge?Payments
A marketplace fee on completed work, plus optional products such as Premium, business plans, promoted listings, paid interviews and AI credits. Every applicable fee is shown before you confirm a transaction, and the full list is on the pricing page.
How and when do I get paid?Payments
Connect a payout account and complete the provider's onboarding. Credited earnings move to your payout balance and are sent on schedule, unless a dispute, refund or risk review is open on the order.
How do refunds work?Payments
Before work starts, an order can be cancelled and refunded in full. After partial delivery, a partial refund can be agreed and the seller's earning adjusts. Refunds return to the original payment method.
How do I cancel a subscription?Payments
Open billing settings and cancel the plan. Cancelling stops the next renewal and access continues to the end of the period you already paid for.
How do I get the verified badge?Verification
Submit a government identity document — or, for a business, your registration details — from Verification in settings. A human reviewer checks it, and the badge appears once the case is approved.
Why was my verification rejected?Verification
The most common reasons are an unreadable scan, an expired document, cropped edges, or a name that does not match the account. You can correct and resubmit.
Does Premium make me verified?Verification
No. Premium is a paid membership and shows a star. Verification is a reviewed identity or business check and shows a check. They are independent and never imply each other.
How do I report a user or listing?Account & safety
Use the report control on the profile, listing or message, or contact us with the order reference. Reports are triaged in a moderation queue and outcomes are recorded.
I forgot my password — what now?Account & safety
Use the forgot-password link on the sign-in screen. The reset link is single-use and expires, so request a fresh one if it is old.
How do I delete my account?Account & safety
Request deletion from settings. Open orders, pending payouts and unresolved disputes must be closed first, and some transaction records are retained for legal and tax purposes.
Still stuck?
Open the report or support control inside the order, message or profile you are asking about — attaching the reference gets a faster, more accurate answer.