Privacy Policy

1.Scope

This policy explains what WORKORA collects, why we collect it, how long we keep it and the choices you have. It covers the website, the marketplace and the account features behind sign-in.

2.Information we collect

• Account data: name, email, password credentials, language preference and role.
• Profile data: headline, skills, portfolio, company or agency details you publish.
• Marketplace activity: jobs, proposals, orders, messages, interviews and reviews.
• Verification data: identity or business documents you submit for review.
• Payment data: transaction records and payout status. Card and bank credentials are handled by our payment provider, not stored by WORKORA.
• Technical data: device, browser, IP-derived region and security event logs.

3.How we use it

• Operate accounts, listings, messaging, orders and payouts.
• Match briefs to relevant talent, services and agencies.
• Review verification submissions and maintain trust signals.
• Detect fraud, abuse and account takeover attempts.
• Send transactional email about your account, orders and payments.
• Improve the product with aggregated, non-identifying usage analysis.

4.AI processing

WORKORA uses AI to draft project scope, rank matches, summarise activity, translate content and assist document review. AI outputs are assistive: hiring, payment release and verification decisions always require a human.

Content sent to AI providers is limited to what the feature needs, and is not used by WORKORA to build public profiles of users.

5.When we share data

WORKORA does not sell personal data.

• With the other party to a transaction, limited to what the transaction requires.
• With service providers that host infrastructure, process payments, deliver email or provide AI capabilities, under contract.
• Where required by law, regulation or valid legal process.
• With a successor entity in a merger or acquisition, subject to this policy.

6.What is public

Your public profile, published services, agency pages and reviews are visible to anyone, including search engines. Messages, orders, contracts, payout details and verification documents are never public.

7.Retention

We keep account and transaction records for as long as the account is active and afterwards where needed for legal, tax, accounting or dispute purposes. Verification documents are retained only for the period needed to evidence the review decision.

8.Security

Access to data is restricted by row-level database policies, role-based permissions and audited administrative actions. Private files are served through short-lived signed links rather than public URLs.

No system is perfectly secure. Use a strong unique password and review your active sessions in settings.

9.Your rights

• Access and export the data associated with your account.
• Correct inaccurate profile or account details.
• Delete your account, subject to records we must keep.
• Object to or restrict certain processing, where the law provides that right.
• Withdraw consent for optional communications at any time.

10.Cookies and local storage

We use cookies and browser storage to keep you signed in, remember your language and currency, and protect against abuse. Blocking essential storage will break sign-in.

11.International transfers

WORKORA is a global marketplace, so data may be processed in countries other than yours by our infrastructure and payment providers. We use providers that offer recognised transfer safeguards.

12.Children

WORKORA is not intended for anyone under 18 and we do not knowingly collect their data.

13.Contact and changes

Privacy requests can be raised through the Help Center. When this policy changes materially we will signal it in-product, and the updated date at the top of this page always reflects the current version.