Payment Terms

1.Who does what

WORKORA operates the marketplace and calculates fees, earnings and payouts. Card, wallet and bank processing is performed by our regulated payment provider, which handles the movement of funds and the storage of payment credentials.

WORKORA is not a bank and does not provide money transmission, credit or investment services.

2.How a payment flows

• The buyer pays the order total at checkout using a supported payment method.
• Funds are held against the order while work is delivered.
• The buyer accepts the delivery, or the acceptance window closes.
• The seller's net earning is credited to their payout balance.
• The balance is paid out to the seller's connected payout account on schedule.

3.Payment methods

Supported methods depend on your country and are shown at checkout. Currency conversion, when it applies, is performed by the payment provider or your bank at their rate; WORKORA does not add a separate conversion margin.

4.Fees

WORKORA charges a marketplace fee on completed work, and may charge for optional products such as Premium membership, business plans, promoted listings, paid interviews and AI credits.

The fee that applies to a transaction is displayed before you confirm it, and the exact amounts for each plan and product are published on the pricing page. Fees are never negotiated privately.

5.Subscriptions

• Subscriptions renew automatically for the billing period you selected until cancelled.
• Cancelling stops the next renewal; access continues to the end of the paid period.
• Plan changes take effect according to the proration shown at the time of change.
• Renewal receipts and invoices are available in your billing settings.

6.Seller payouts

To receive money you must connect a payout account and complete the provider's onboarding, including identity and, for businesses, entity checks. Payouts are only sent to an account whose holder matches the WORKORA account.

Payouts can be delayed while a dispute, refund request, verification review or risk review is open on the related order.

7.Refunds and cancellations

• Before work starts, an order can be cancelled and refunded in full.
• After partial delivery, a partial refund may be agreed and the seller's earning adjusts accordingly.
• Accepted, delivered work is generally not refundable unless the parties agree otherwise.
• Refunds return to the original payment method; the timing depends on the issuing bank.

8.Disputes and chargebacks

If a delivery is contested, the order thread is the evidence record: briefs, scope changes, files and acceptance. WORKORA reviews that record and can adjust earnings or reverse a credit as a marketplace action.

If a buyer raises a chargeback with their bank, the payment provider's decision governs the funds. Where a chargeback is lost, the related seller earning is reversed and the balance may go negative until settled.

9.Taxes

Prices exclude taxes unless stated. You are responsible for determining, charging and reporting the taxes that apply to your own activity, including VAT, sales tax and income tax in your jurisdiction.

WORKORA collects tax where it is legally required to and issues the corresponding documentation.

10.Fraud and compliance

Transactions are screened for fraud, sanctions and money-laundering risk. We may hold, reverse or decline a payment, request verification, or close an account where risk cannot be resolved.

Payment circumvention — moving an introduction off-platform to avoid fees — voids marketplace protection on that work.

11.Records and support

Every charge, refund, earning and payout is recorded against your account and available in your billing and order history. Payment questions can be raised through the Help Center with the order reference attached.